How quickly will the work be done? Is it guaranteed?
San Diego Webmaster Services monthly and client requests are given priority response. All requests are responded to within 24 hours. If your request is complete (i.e., no clarification is needed and all content provided) your request will be completed within 48 hours (and usually is complete within the same business day). However, because some requests do require further clarification or may require more time to process, some requests will take longer than 48 hours to complete. We will let you know, however, upon your request if more information is needed or more time should be expected.
With a San Diego Webmaster Services Monthly plan, will unused hours carry over from month to month?
No, unused hours do not carry over, however, you may use your hours for more than just site updates. If you find that you have not used all of your hours for a month, you can request offsite backups, Joomla upgrades, Extension updates, a site review and/or clean-up, content review, or consultation. There’s always work that can be done!